Emotional Intelligence and Interpersonal Skills
Description
Development of emotional intelligence, empathy, relationship building, and interpersonal communication skills for effective professional relationships.
Learning Objectives
Learners will develop emotional intelligence including self-awareness, self-regulation, empathy, and social skills. They will master interpersonal communication techniques, relationship building strategies, emotional management in communication, and skills for building trust and rapport in professional environments.
Topics (6)
Development of self-awareness skills including emotional recognition, pattern identification, and understanding personal communication impact.
Techniques for managing emotions effectively in professional communication contexts including stress management and emotional balance.
Development of empathy skills including perspective-taking, emotional recognition in others, and empathetic response techniques.
Strategies for building strong professional relationships through trust-building techniques and rapport establishment.
Development of social skills and networking competencies for building and maintaining professional relationships and networks.
Skills for managing challenging interpersonal situations including difficult personalities, conflicts, and tension de-escalation.