COURSE
Retail: Key Stakeholders and Roles
INR 59
Description
Overview of the major functional and technical roles in the retail industry and their interaction with IT.
Learning Objectives
Learners will identify internal/external stakeholder groups, define responsibilities, and map technology collaboration touchpoints.
Topics (7)
1
Traditional Retail Organizational Roles
Roles: buyer, category manager, store manager, warehouse, loss prevention.
2
Supply Chain and Logistics Roles
Sourcing, transportation, fulfillment, logistics partner, drop-shipping roles.
3
Merchandising and Customer Experience Teams
Product managers, UX/UI, loyalty, data, customer care.
4
IT, Security and Data Teams in Retail
Store IT, HQ IT, analytics, cybersecurity, innovation squads.
5
External Partners and Vendor Ecosystem
Systems integrators, SaaS, logistics, fintech, loyalty, cloud, marketing agency.
6
Governance, Compliance and ESG Roles
Compliance officer, ESG, privacy, finance, internal control.
7
New and Emerging Digital Roles in Retail
Headless commerce, data scientist, CX designer, API strategist, innovation lead.