Problem Definition and Analysis
Description
Systematic approaches to defining, analyzing, and understanding problems before attempting to solve them, including root cause analysis and problem framing techniques.
Learning Objectives
Learners will develop skills in properly defining and analyzing problems, understanding the importance of problem framing, conducting root cause analysis, and ensuring they are solving the right problem before generating solutions.
Topics (5)
Methods for identifying problems in various contexts, distinguishing between problems and symptoms, early warning systems, and techniques for problem sensing and recognition.
Comprehensive training in root cause analysis methods including the Five Whys technique, cause-and-effect diagrams, fault tree analysis, and other systematic approaches to identifying underlying causes.
Methods for effective problem framing, understanding how problem definition affects solution possibilities, and techniques for reframing problems to generate new insights and solution approaches.
Methods for identifying and analyzing stakeholders, understanding different perspectives on problems, mapping stakeholder interests, and incorporating multiple viewpoints in problem definition.
Methods for assessing problem complexity including simple, complicated, complex, and chaotic problems, understanding appropriate approaches for different problem types, and tools for problem classification.