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Retail: Standard Operating Procedures
COURSE

Retail: Standard Operating Procedures

INR 59
★ 0.0 Rating
📂 Industry Enablement for IT

Description

Structured overview of SOPs essential for operational consistency in retail stores, warehouses, digital interfaces, and multi-channel operations, highlighting process documentation, compliance, and IT-enabled monitoring.

Learning Objectives

Learners will understand the development and implementation of SOPs, how IT aids in automation and compliance, and best practices for updating and managing SOPs across complex retail enterprises.

Topics (9)

1
SOP Creation and Documentation Techniques

Shows tools and templates (BPMN, process maps) and role of IT in workflow documentation.

2
Purpose and Importance of SOPs in Retail

Introduces consistency, risk reduction, and continual improvement enabled by SOPs and IT systems.

3
Store Operations SOPs

Reviews checklists, role-based assignments, and real-time monitoring via IT dashboards.

4
Warehouse and Distribution SOPs

Synthesizes SOPs for inventory movement, quality checks, labor safety, and integration with WMS.

5
Digital and Omnichannel SOPs

Covers ticket escalation, smooth omni-channel transitions, compliance tracking, and customer journey SOPs.

6
SOP Compliance Monitoring and IT Automation

Explains workflow automation, mobile audits, compliance dashboards, and role of AI.

7
Audit Trails and Documentation for Regulatory Compliance

Covers data logging, retention rules, and the IT responsibilities for secure audit documentation.

8
Training Store/Warehouse Staff on SOPs

Explains digital learning tools, assessments, knowledge management for SOP adherence.

9
Best Practices in SOP Management and Evolution

Discusses Kaizen, IT-enabled change tracking, and cycle revising for SOP optimization.