Insurance: Key Performance Indicators (KPIs)
Description
Comprehensive understanding and application of standard and advanced KPIs in insurance business, process, technology and customer outcomes.
Learning Objectives
Equip IT professionals with knowledge of critical business and technology KPIs in insurance to build, monitor, and improve performance measurement systems.
Topics (7)
Includes BI tools, dashboard design, alerting, analytics, benchmarking, and integration with insurance core systems.
Covers definitions, formulae, use in reporting, financial analysis, product and channel profitability, implications for IT system design.
Claim closure rate, average settlement time, process automation rates, system uptime, straight-through processing, and digital self-service adoption.
Net Promoter Score (NPS), customer satisfaction, renewal rate, engagement analytics, digital journey effectiveness, complaint resolution, and their connection to IT systems.
Covers digital adoption, automation index, mobile/online claims %, workflow automation, AI usage ratio, and IT system resilience measures.
Solvency margin, statutory audit ratio, compliance breach rate, privacy incidents, audit trail automation, regulatory workflow KPIs.
Periodic KPI review cycles, data-driven benchmarking, monitoring, and performance improvement frameworks for insurance organizations.