Emotional Intelligence in Negotiation
Description
Application of emotional intelligence competencies to negotiation contexts, including self-awareness, self-regulation, empathy, and social skills to improve negotiation outcomes and relationships.
Learning Objectives
Learners will develop emotional intelligence capabilities specifically for negotiation contexts by enhancing self-awareness to recognize their emotional triggers and biases during negotiations, practicing self-regulation to manage emotions and maintain composure under pressure, building empathy to understand counterparts' emotional states and perspectives, developing social skills to build rapport and manage relationships, and applying emotional intelligence strategically to create positive negotiation climates that facilitate better outcomes for all parties.
Topics (6)
Learn to recognize your emotional states, understand how emotions affect your decision-making, and identify personal negotiation strengths and weaknesses.
Practical strategies for controlling anger, frustration, anxiety, and other emotions that can derail negotiations while maintaining authenticity.
Techniques for reading emotional cues, understanding different viewpoints, and demonstrating empathy while maintaining your own interests.
Skills for building rapport, managing conflict, facilitating communication, and maintaining relationships even during difficult negotiations.
Learn how to influence the emotional tone of negotiations, manage group emotions, and create conducive environments for collaboration.
Strategies for dealing with emotional manipulation, anger, tears, threats, and other difficult emotional dynamics in negotiations.