Insurance: Key Stakeholders and Roles
Description
All principal stakeholders of the insurance industry, their business/IT roles, expectations and change management concerns.
Learning Objectives
After this subject, IT Professionals will understand the structure, function, expectations and digital enablement needs of all major insurance industry stakeholders.
Topics (7)
Stakeholder matrix, communication, feedback loops, change management, digital governance, board interface.
Retail, group, corporate customers, segmentation, digital touchpoints, omnichannel experience.
Lifecycle management, regulatory roles, cross-functional collaboration for digital product innovation.
Agency, broker, aggregator models, CRM, digital onboarding, training, business process enablement.
Process improvement, risk analytics, compliance, digital claims processing platforms.
Role of NAIC, IRDA, EIOPA, audit trail, compliance monitoring, reporting and collaboration platforms.
Vendor management, support workflows, platform integration, SLAs, IT governance.