Healthcare: Standard Operating Procedures
Description
An in-depth subject on the creation, documentation, deployment, and continuous optimization of Standard Operating Procedures (SOPs) that underpin quality, safety, and compliance in healthcare operations and IT.
Learning Objectives
IT professionals will design, implement, and maintain robust SOPs for clinical, administrative, IT security, and support functions, supporting consistency, regulatory compliance, quality control, and digital enablement.
Topics (11)
Evidence-based SOPs, checklist use, patient safety protocols, error prevention, and care pathway integration.
Administrative process standardization, HR documentation, financial workflows, IT service desk, and logistics.
Purpose, legal background, regulatory drivers, and organizational need for SOPs in clinical and support settings.
Types and structure: headings, standard wording, versioning, digital templates, and regulatory expectations.
Change control, backups, disaster recovery, user access, remote support, and digital system operations.
Continuous improvement cycles, regulatory response, technology-driven change, and employee engagement.
Onboarding, e-learning, workplace simulation, competency assessment, and feedback mechanisms.
Automated compliance checking, digital signatures, checklists, exception reports, and audit regulatory links.
Emergencies: pandemic response, mass casualty, cyber attacks, outage management, escalation protocols.
Features, compliance, user management, role-based permissioning, remote access, and analytics for performance.
Process feedback, automation, real-world learning, innovation labs, and next-gen SOP models.