Insurance: Change Management in Digital Initiatives
Description
Detailed coverage of organizational, process and technical change management strategies essential for successful implementation of digital transformation in insurance.
Learning Objectives
IT professionals will master organizational, process, and technology change management best practices, enabling them to successfully lead and support digital transformation and modernization initiatives within insurance organizations.
Topics (6)
Mapping stakeholders, influence/interest analysis, communication plans, message crafting, media selection, and feedback mechanisms in insurance change initiatives.
Coverage of organizational maturity models, readiness surveys, digital culture audits, gap analysis and risk identification for technology change in insurance.
Skill gap analysis, learning management systems, blended/online training, certification tracks, and continuous upskilling strategies.
Types of resistance, emotion and psychology, adoption levers, quick win delivery, change agent development, and continuous motivation.
Agile-change model integration, feedback loops, iterative rollout, pilot/scale-up cycles, DevOps linkages, demonstration and reinforcement.
Success definition, digital/operational KPIs, benefit tracking, feedback system, and post-implementation audits.