Communication Skills for Negotiation
Description
Essential communication competencies for effective negotiation including active listening, questioning techniques, nonverbal communication, and persuasive communication strategies.
Learning Objectives
Learners will master communication skills essential for successful negotiations by developing active listening capabilities to fully understand counterparts' messages and concerns, learning effective questioning techniques to gather information and uncover interests, understanding and utilizing nonverbal communication to build rapport and read others, practicing clear and persuasive verbal communication to articulate positions and proposals, and integrating all communication modes to create engaging dialogue that builds trust and facilitates agreement while maintaining professional relationships.
Topics (7)
Comprehensive training in listening skills including paraphrasing, clarifying questions, nonverbal attention, and demonstrating understanding.
Learn open-ended questions, probing techniques, hypothetical questions, and information-gathering strategies for negotiations.
Understanding how body language affects negotiation dynamics, building rapport through mirroring, and reading nonverbal signals.
Learn how to present arguments effectively, use evidence persuasively, and frame proposals to maximize acceptance.
Methods for creating connection, finding common ground, demonstrating reliability, and building long-term professional relationships.
Techniques for de-escalation, reframing negative interactions, and maintaining productive dialogue under pressure.
Cultural dimensions of communication including directness, formality, time orientation, and relationship-building across cultures.