COURSE
Azure Support and Service Level Agreements
INR 29
Description
Covers Azure support plans, SLAs, and service lifecycle management including preview and general availability features.
Learning Objectives
Learners will understand Azure support options, service level agreements, service lifecycle stages, and how to leverage Microsoft resources for Azure implementation and troubleshooting.
Topics (6)
1
Azure Support Plans and Options
Covers Basic, Developer, Standard, Professional Direct, and Premier support plans.
2
Service Level Agreements (SLAs)
Details SLA guarantees, uptime calculations, and composite SLAs.
3
Service Lifecycle: Preview vs General Availability
Explains private preview, public preview, and general availability stages.
4
Azure Knowledge Center and Documentation
Introduces Azure documentation, knowledge center, and self-help resources.
5
Azure Service Updates and Roadmap
Covers Azure updates page, service announcements, and feature roadmap.
6
Azure Community and Third-Party Support
Introduces Azure community forums, Stack Overflow, and partner support.