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Banking and Financial Services: Key Stakeholders and Roles
COURSE

Banking and Financial Services: Key Stakeholders and Roles

INR 59
★ 0.0 Rating
📂 Industry Enablement for IT

Description

Mapping and understanding of roles, responsibilities and influence of key stakeholders in BFSI projects and strategic initiatives.

Learning Objectives

Equip learners to identify, analyze and collaborate with stakeholders (internal, external, regulatory, partner, customer) for strategic BFSI initiatives.

Topics (6)

1
CXO and Board Roles in BFSI

CEO, CTO, CIO, CRO, CMO, board structure, committees, reporting, agenda setting, governance.

2
Internal Project and Operations Teams

Project managers, analysts, IT team, business operations, testers, compliance and audit, delivery teams.

3
Regulatory Stakeholders and Liaison

Regulator liaison, compliance meetings, audits, reporting, engagement planning, communication cycles.

4
Customer and User Representation

Customer councils, surveys, feedback, escalation, workshops, representation, persona mapping.

5
Partner and Vendor Roles

Selection, contract management, partnership structure, SLAs, KPIs, communication, onboarding.

6
Consultants, Trainers and Advisory Roles in BFSI

Consultancy, workshops, training sessions, external advisory, benchmarking, learning programs.