Energy & Utilities: Products and Services Portfolio
Description
Detailed analysis of the energy utility product/service spectrum, innovation management, new service models, and customer value creation.
Learning Objectives
Develop mastery in analyzing, designing, and managing cutting-edge utility products and digital service portfolios for all customer types.
Topics (7)
Electricity, gas, water, district cooling, renewables, bundled and ancillary services.
Product development, innovation cycles, and pilot projects in utilities.
Platform and service innovation, subscription models, and outcome contracting.
Charging points, grid support, partnership models, V2G (vehicle-to-grid) services.
Home automation, distributed resources, virtual power plants, home analytics.
Sustainable portfolio management, green certifications, customer incentives.
Customer journeys, feedback loops, co-creation programs, innovation labs.