Banking and Financial Services: Standard Operating Procedures (SOPs)
Description
Comprehensive framework and detailed documentation for day-to-day BFSI operations, automation of procedures, regulatory alignment and continuous improvement.
Learning Objectives
Enable professionals to design, document, automate and optimize SOPs across banking, insurance and financial product lifecycles for consistency, compliance and operational excellence.
Topics (7)
SOPs for policy issuance, investment onboarding, claims processing, underwriting, payout, compliance, audit and customer service.
Covers customer onboarding, loan processing, transaction handling, account management, documentation standards, and workflow automation.
Digitization, workflow mapping, RPA configuration, audit trail, exception handling, error reduction, and business process improvement.
SOPs for compliance management, risk controls, regulatory reporting, periodic audits, penalties and breach response.
Periodic SOP review, Kaizen, Lean/Six Sigma, feedback loops, knowledge management, change control, and benefits realization.
Audit frameworks, training methodologies, change planning, resistance management, monitoring, compliance improvement.
Enterprise knowledge bases, digital SOPs, AI-powered search, access control, personalized SOP delivery.