Quality Management
Description
Quality planning, assurance, and control processes to ensure project deliverables meet specified requirements and stakeholder expectations
Learning Objectives
Learners will understand quality management principles and implement quality planning, quality assurance, and quality control processes to ensure project deliverables meet or exceed stakeholder expectations.
Topics (7)
Quality definitions, quality vs grade, cost of quality, quality gurus (Deming, Juran, Crosby), and quality management evolution.
Quality audits, process improvement, quality assurance techniques, and continuous improvement methodologies.
ISO 9000 series, Six Sigma, Total Quality Management (TQM), Lean principles, and industry-specific quality standards.
PDCA cycle, lessons learned, quality improvement initiatives, benchmarking, and organizational learning.
Quality planning process, quality standards identification, quality metrics definition, and quality management plan development.
Seven basic quality tools, statistical process control, inspection techniques, testing methods, and quality measurements.
Quality metrics definition, key performance indicators (KPIs), measurement systems, and performance dashboards.