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Banking and Financial Services: Outsourcing, Vendor Management and Shared Services
COURSE

Banking and Financial Services: Outsourcing, Vendor Management and Shared Services

INR 59
★ 0.0 Rating
📂 Industry Enablement for IT

Description

Examines the principles, regulations, risks and strategies for outsourcing, vendor engagement and shared service models in BFSI.

Learning Objectives

Enable IT professionals to plan, manage and assess third-party and shared services, with emphasis on governance, security, compliance and performance in BFSI organizations.

Topics (6)

1
Vendor Selection and Contract Negotiation

RFPs, scoring, due diligence, risk evaluation, service level agreements (SLAs), pricing terms.

2
Outsourcing and Shared Services Models

Business process outsourcing, IT outsourcing, captive/shared services, scope, pricing, and benefits.

3
Regulatory, Data Privacy and RBI Guidelines for Outsourcing

RBI/SEBI/IRDAI guidelines, GDPR/data privacy, location risk, cross-border control, compliance review.

4
Performance and Risk Management in Vendor Engagement

KPIs, performance dashboards, regular reviews, risk flagging, incident management, audits.

5
Shared Service Centers: Delivery, Governance and Resilience

Location/network planning, centralized/decentralized, disaster recovery, resilience, compliance assurance.

6
Exit Management and Transition Planning

Transition risk, exit terms, handover, business continuity, SLAs post-termination, stakeholder management.