Conflict Resolution and Mediation
Description
Comprehensive study of conflict resolution techniques, mediation processes, and dispute resolution methods applicable to both formal mediation and negotiation contexts.
Learning Objectives
Learners will develop comprehensive conflict resolution and mediation skills by understanding the nature and sources of conflict in various contexts, mastering mediation techniques including active listening and reframing to facilitate resolution, learning to design and manage conflict resolution processes from diagnosis through implementation, practicing neutral facilitation skills to help parties reach their own agreements, applying alternative dispute resolution methods appropriate to different situations, and developing capabilities to serve as both neutral mediators and effective parties in mediated negotiations.
Topics (8)
Study conflict theory including causes of conflict, escalation cycles, and the role of perception, emotion, and communication in conflict situations.
Comprehensive training in mediation methodology including process design, ground rule setting, and facilitation techniques.
Specialized listening techniques for high-emotion situations, including reflective listening, empathetic responses, and validation skills.
Techniques for changing how parties view their conflict, moving from blame to problem-solving focus, and finding common ground.
Methods for helping conflicted parties generate multiple solutions, overcome fixed thinking, and explore win-win possibilities.
Techniques for emotional management, de-escalation, and creating safe spaces for emotional expression and processing.
Overview of ADR spectrum from negotiation through litigation including when to use each method and how to design appropriate processes.
Skills for agreement drafting, reality testing, implementation planning, and follow-up to ensure lasting resolution.