COURSE
Retail: Quality Standards and Certifications
INR 59
Description
In-depth study of major retail and technology quality frameworks and certifications relevant for global operations and compliance.
Learning Objectives
Learners will evaluate key quality standards and sought-after certifications, and support audit-readiness using IT systems.
Topics (7)
1
Introduction to Quality Frameworks in Retail
Definition, pillars, TQM, and the journey to world-class quality.
2
ISO and International Standards
Scope, process, application, compliance, audit process.
3
Payment and Data Security Certifications (PCI DSS)
Audit cycle, tech requirements, and controls implementation.
4
Product and Food Retail Certifications
Audits, renewal, IT documentation/control.
5
Quality Management IT Tools and Dashboards
QMS, audit logs, version control, self-inspection modules.
6
Continuous Improvement and Benchmarking
Lean retail, performance improvement projects, IT for benchmarking.
7
Audit Readiness and Training
Digital checklists, auto-alerts, e-learnings for audit teams.