Energy & Utilities: Key Stakeholders and Role-Based Enablement
Description
Role-by-role enablement mapping across utility executives, operations, IT/OT, field force, regulators, and partners to drive effective solution adoption.
Learning Objectives
Enable learners to tailor value propositions, discovery questions, and success metrics for each stakeholder persona to accelerate buy-in and maximize program impact.
Topics (7)
Public interest, affordability, transparency, reporting and evidence standards.
Capital discipline, reliability, ESG, regulatory relations, digital ROI narratives.
SAIDI/SAIFI, outage minutes, incident response, workforce enablement, safety.
Customer journeys, digital engagement, billing accuracy, collections, programs.
Zero trust, network segmentation, SCADA protection, secure integration and APIs.
Sourcing, SLAs, co-delivery, interoperability certifications, escalation playbooks.
Scheduling, digital work orders, AR guidance, lone worker safety, wearables.